Company FAQ
Product FAQ


What is the effect of light transmittance compared with the flag cloth of weak solvent and heat subl

Compared with the hot sublimation banner cloth, the negative effect of the weak solvent flag cloth is less than ideal, which can be achieved through 80% of the appearance. 

Can we return or exchange the products after buying?

Why do you want to return or exchange the products? Do you buy excessively and would like us to sell them for you? Or do you want to exchange for some products that you haven’t bought before? If it’s for the former reason, it takes us some time to do this. If it’s for the latter reason, we have a limitation to the quantity of new products you’d like to buy. 

What is your packing method?

Our packing methods include carton and paper tube. In fact our quotations are for carton packaging. If you need paper tube packaging, extra fee is needed. But the safety level increases in this way. It is absolutely value-added service.

What’s the difference between direct printing and paper transfer?

Paper transfer: The ink is printed on a piece of paper and, with a temperature of 180 degrees - 210 degrees Celsius, the ink is transferred from the paper to the fabric surface.Direct printing: The ink touches the fabric surface directly. With a temperature of 180 degrees - 210 degrees Celsius, the color is fixed.

Can you provide flame retardancy certificate from other countries?

Which country do you need a certificate from? If you buy our products, we will provide a scanning copy of the certificate with our official seal. Now there are many companies copying and modifying our certificate. We find many recently. If you have a certificate like this, we can identify it for you to prevent troubles when it is sent to your customer. (Here we lay a question to let our customer take the initiative to tell you your current competitors. Of course Lofty Xuan and Age are indeed copying our FR certificate.)

What are the regular widths of your products?

There is a big difference between the width of regular products and that of the stock. If our customers place orders then we have products of regular widths, if not then we don’t have them. Which width do you need? Let me confirm it for you.

Can your products be printed with UV and Latex inks?

Of course. Each of our products can be printed with UV and Latex inks. What type is your machine and your ink? I will give you a further confirmation.

How long is the lifetime of your fabrics if they are used outdoor?

Flag fabrics are normally used outdoor. The time we suggest is 3 months. If the customer says the time is too short, you can answer generally our customers will change them after 3 months because it is advertising. Of course there are customers who say they use them for a year.

If I buy in large quantity, can I have a discount?

Certainly. The quotation I just provided is based on 10 rolls of one type of product and one width. If you buy in larger quantity than this, I’ll definitely give you a discount. Do you need 20 rolls or 30 rolls?

Why are your fabrics so expensive?

Whether they are expensive or not is relative. In fact we don’t produce mediocre products because they don’t have a lower limit. If we produce according to mediocre standard, we can give you a lower price. However, the quality of after-sale service can’t be guaranteed. Of course there are a lot of customers who use our second-grade or third-grade products saying that these products are far better than what they are currently buying. Nevertheless, we will tell these customers directly that the price of these products doesn’t cover after-sale service. In fact all these products are within our sales range. Please tell me which kind of product you’d like to have.We are aiming at doing long-term business rather than a one-shot deal. In fact any enterprise needs profit to maintain the after-sale service. An enterprise without profit may disappear without a warning. And where are you going to find the after-sale service then?

The brand of our machine is ***, can we use your fabric?

What ink do you use? If it’s eco-solvent or solvent ink then the answer is no. But our fabric can be used if your machine is adapted. I’m not clear about the details but you can consult our engineers on this. Applicable types of ink for our fabric include water-based dye sublimation ink, UV ink, Latex ink and paper transfer ink.